Kuna Foodservice Gets A Lift

Lift trucks from Jungheinrich help boost productivity in company's new warehouse.


Thrilled with the performance during the initial trial phase, Kuna purchased three ETM 214 moving mast reach trucks and seven electric ECR 327 walkie end rider pallet trucks to replace its existing fleet. A 24-hour operation, Kuna relies on the moving mast reach trucks during the day to stock warehouse materials and the walkies at night to fill and load product orders into trucks.

Customizing For Success

The features on the built-to-order Jungheinrich products are essential to operator comfort and productivity. “If the workers love them, they’ll work harder and faster,” says Schuler.

With its operators and productivity in mind, Kuna custom-ordered its Jungheinrich products equipped with a freezer package, headlights and the regenerative lowering package to aid in the work environment and help achieve the company’s mission of speedy and quality service.

Working in temperatures of 65 to -6 degrees Fahrenheit, Kuna chose to equip its entire fleet of ETM 214 lift trucks with a freezer package to combat the company’s extreme work conditions. The heated seats included in the package help keep Kuna’s operators warmer and allow them to stay in the frigid conditions longer, helping to increase overall operator productivity.

Kuna also discovered the headlights on the reach trucks were particularly helpful for combatting shadows in the freezers. This option enables workers to shine light on the racks and read bin signs, eliminating the need to exit the operator compartment. The Jungheinrich lift trucks gave operators the confidence to maneuver in the aisle and freezer and also the reaching capability to pull the proper order the first time.

The electric Jungheinrich ETM 214s at Kuna were also outfitted with the regenerative mast lowering package. This option, available on Jungheinrich’s 2 and 3 series moving mast reach trucks, generates electricity in the lift system when a load is lowered back to the ground. The conserved electricity is then fed back into the battery.

With energy conserved during pallet moves, the battery charge on Kuna’s Jungheinrich products lasts up to 12 hours, approximately four hours longer than the products previously used in the Kuna fleet. The extended battery life minimizes the lift trucks’ down time and allows two crews to work off of one charge.

Raising The Standards

Aside from custom packages, the Jungheinrich fleet also offers other useful standard features that Kuna has come to depend on, such as high-performance rolling masts and speed controlled travel.

The recently updated ETM 214 moving mast reach truck features a 3,000 lb capacity with lift heights up to 37 feet. It also offers a rolling mast, which keep loads stable during lifting of a product, allowing operators to move materials swiftly and safely. The moving mast reach trucks feature a space-saving design and advanced Jungheinrich Curve Control for stability during cornering. 

“The Jungheinrich reach trucks move quicker up and down, and front and back than any truck I’ve worked with in my 11 years here,” says Rich Garavaglia, a warehouse employee at Kuna Foodservice. “When you’re moving loads of fragile and sensitive food products like eggs and produce, having smooth and reliable equipment is important.”

Control was the key influence behind Kuna’s decision to purchase the ECR 327 end rider pallet trucks. The Hot Pick feature on Jungheinrich pallet trucks allows the equipment to move alongside the worker while filling orders and stops automatically at a designated distance determined by the operator’s touch. Hot Pick has eliminated the need to hop on and off the truck to move it, significantly reducing the company’s injuries and worker compensation claims.

Built for rough environments such as Kuna’s, the forks for the Jungheinrich end rider pallet trucks are made of solid steel bar stock rather than the more commonly used rolled steel plate, making the trucks more durable. A special XAR® steel is also used in critical locations on the undercarriage to provide further protection against rollback and provide increased stability when operators are working on dock boards and ramps.

Though Kuna uses the online diagnostic system to troubleshoot and order parts when needed, the company also secured a planned maintenance schedule for its Jungheinrich fleet.

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